Shipping policy

Shipping Policy

At Modaalia, our goal is to ensure that your shopping experience is smooth, reliable, and completely stress-free. To achieve this, we have created a transparent and detailed shipping process designed to keep you informed at every stage of your order.

Order Processing Time

We carefully process every order with precision and care.

  • All orders are processed within 24 to 72 hours (excluding weekends and public holidays).

  • During peak seasons, special promotions, or holidays, processing times may extend slightly, but we work hard to keep delays minimal.

  • Once your order is processed, it is handed over to our trusted international logistics partners for shipment.

Shipping Time & Delivery Estimates

We are proud to offer worldwide shipping.

  • Standard international delivery typically takes 6 to 15 business days, depending on your country or region.

  • Remote areas or locations with limited postal services may require additional time.

  • In rare cases—such as customs delays, weather conditions, or carrier issues—delivery may take a bit longer, but rest assured that we monitor every order throughout its journey.

Tracked Shipping

Your peace of mind matters to us.

  • Every order comes with a tracking number at no additional cost.

  • Once your package is shipped, you will receive a tracking link via email or SMS.

  • Tracking information may take 1–3 days to update after dispatch, depending on the carrier.

Shipping Confirmation & Updates

You will automatically receive:

  • A Shipping Confirmation Email once your package leaves our warehouse.

  • Tracking updates throughout the delivery process.

  • Real-time notifications if your order experiences any unusual delays.

Customs, Duties & Taxes

Some international orders may be subject to customs inspections or import fees:

  • Any applicable customs charges are assessed by your country’s customs authority.

  • These fees, if charged, are the buyer’s responsibility.

  • We do everything we can to minimize extra charges, but we have no control over customs procedures.

Lost, Stolen, or Delayed Packages

We are committed to ensuring your order reaches you safely:

  • In the rare event that a package becomes lost or severely delayed, we will work directly with the carrier to resolve the issue.

  • If a package is confirmed lost, we will offer a free replacement or a full refund.

  • If a package shows as “delivered” but you did not receive it, please contact us within 7 days so we can investigate with the courier.

30-Day Refund or Exchange Policy

Your satisfaction is always our top priority.

  • We offer a 30-day refund or exchange policy on all orders.

  • If you receive an item that is damaged, defective, or not as described, we will gladly replace it or issue a refund.

  • Items must be returned in their original condition and packaging.

  • To initiate a return, simply contact our support team and we will guide you through the process step-by-step.

Customer Support

Our support team is here to assist you with anything you need:

  • Have questions about shipping?

  • Need help tracking your order?

  • Want to request a refund or exchange?

You can contact us anytime at @gmail.com , and our team will respond as quickly as possible. We believe in clear communication and friendly assistance, ensuring you always feel confident shopping with us.